text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
My pin was blocked, how do I make it so I can use it? | 50pin_blocked | [
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Will there be any extra fees for European bank card for top up? | 57top_up_by_card_charge | [
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Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise. | 0Refund_not_showing_up | [
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I have a strange direct debit in my statement | 29direct_debit_payment_not_recognised | [
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The service of this company sucks, I need to terminate my account. | 55terminate_account | [
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I tried to pay contactless at the bus today and it didn't work. Any ideas why? | 24contactless_not_working | [
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are both visa and mastercard available to me? | 73visa_or_mastercard | [
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Why would a transfer fail? | 36failed_transfer | [
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I have received my card, can you help me put it in the app? | 14card_linking | [
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whats your exchange rate | 32exchange_charge | [
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Where can I pay with my debit or credit card? | 11card_acceptance | [
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My card has been compromised | 23compromised_card | [
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Can I do a bank transfer to put additional money in my account because I am out of money? | 65transfer_into_account | [
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I think my card payment had been return | 53reverted_card_payment? | [
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Are there any fees for adding money with an international card? | 57top_up_by_card_charge | [
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My top-up failed, WHY? | 59top_up_failed | [
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The top-up is pending. | 48pending_top_up | [
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Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it? | 6balance_not_updated_after_bank_transfer | [
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Where does all this money come from though? | 70verify_source_of_funds | [
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I am waiting for a payment to go through. | 46pending_card_payment | [
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If I want to top up, can I use Apple Pay? | 3apple_pay_or_google_pay | [
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Will I be charged if I use European bank card for top up? | 57top_up_by_card_charge | [
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I need a refund on an item I have not received. Am I able to simply cancel the payment? I don't know how to do this. | 52request_refund | [
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I do not see a top-up processed. | 48pending_top_up | [
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What are the charges for US cards with top up. | 57top_up_by_card_charge | [
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It doesn't look like the top-up completed. | 48pending_top_up | [
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Help me set up a new PIN? | 22change_pin | [
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I'd like to know why my top-up was canceled please. | 61top_up_reverted | [
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Can you help my fix my contactless? | 24contactless_not_working | [
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Can I get a real card? | 44order_physical_card | [
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So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on? | 59top_up_failed | [
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I found an unauthorized card payment | 17card_payment_not_recognised | [
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How do I freeze my card? I think someone is using it to make a bunch of online transactions. | 23compromised_card | [
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My disposable virtual card is not working | 72virtual_card_not_working | [
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The card I've got seems to be broken. | 15card_not_working | [
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I need AUD not GBP, how do I change it? | 34exchange_via_app | [
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Where can I find a virtual card? | 41getting_virtual_card | [
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I think the atm ate my card. | 19card_swallowed | [
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-1.013671875,
-2.13671875,
-2.11328125,
7.06640625... |
Why can't I get cash? | 27declined_cash_withdrawal | [
-0.309326171875,
-2.173828125,
-0.80078125,
1.7978515625,
-0.8896484375,
-1.0654296875,
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2.511718... |
I need help with a lost card | 42lost_or_stolen_card | [
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2.451171875,
-0.142333984375,
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2.232421875,
... |
How do I use contactless payments? | 24contactless_not_working | [
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Where is the money I pushed it's on my mobile app as being withdrawn. | 75wrong_amount_of_cash_received | [
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1.... |
I need to change my account details | 31edit_personal_details | [
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Can you tell my why my card payment has been reverted. | 53reverted_card_payment? | [
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1.8310546875,
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If my kids wanted to use your service how old would they have to be? | 2age_limit | [
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I am concerned about the security in my account and would like to make a dispute. | 29direct_debit_payment_not_recognised | [
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What are the ways for others to transfer me money? | 51receiving_money | [
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Is there a transfer fee? | 64transfer_fee_charged | [
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I don't recognise a card payment | 17card_payment_not_recognised | [
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How do I obtain a disposable virtual card? | 38get_disposable_virtual_card | [
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Is Apple Pay a possible top up option? | 3apple_pay_or_google_pay | [
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Is it possible to top up with cash? If so how do I do it? | 58top_up_by_cash_or_cheque | [
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I'm not sure why my card payment was cancelled, can you find out why? | 53reverted_card_payment? | [
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How much will I get with the exchange rate? | 33exchange_rate | [
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My card's expiring, what happens now? | 10card_about_to_expire | [
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Someone else is using my card, freeze it. | 23compromised_card | [
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Why do you need to know where my money is coming from? | 70verify_source_of_funds | [
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Which credit or debit cards can I use to top up? | 54supported_cards_and_currencies | [
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Why do you need code verification for my top up? | 71verify_top_up | [
-0.06500244140625,
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What is the amount of disposable cards I can have each day? | 30disposable_card_limits | [
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I would like to create a disposable virtual card. How do I go about doing that? | 38get_disposable_virtual_card | [
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I have been charged with a fee for paying with my card. | 16card_payment_fee_charged | [
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... |
I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it. | 21cash_withdrawal_not_recognised | [
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What is the youngest someone can be to open an account? | 2age_limit | [
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What countries will my card be supported in? | 25country_support | [
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I would like to verify the source of my money | 70verify_source_of_funds | [
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Why am i to verify the top-ups? | 71verify_top_up | [
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Why don't I see my top up in my wallet? | 62topping_up_by_card | [
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What should I do if I think that someone else may be using my card. | 23compromised_card | [
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I have a direct debit charge that I do not recognize | 29direct_debit_payment_not_recognised | [
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My card isn't working anymore. | 15card_not_working | [
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If my card is trapped in the ATM, what do I do? | 19card_swallowed | [
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7.22... |
How long does a transfer stay pending? | 49pending_transfer | [
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Where do I order my card? | 44order_physical_card | [
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My transfer didn't work | 36failed_transfer | [
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How do I know which ATMs will accept this card? | 4atm_support | [
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1.900390625,
0.6723632812... |
What cards and currencies are supported? | 54supported_cards_and_currencies | [
-0.2509765625,
0.7275390625,
1.302734375,
0.939453125,
0.71044921875,
0.240478515625,
-0.90966796875,
-1.8271484375,
-1.326171875,
0.9052734375,
1.58984375,
0.52490234375,
1.1962890625,
0.253662109375,
-0.65771484375,
-0.7529296875,
1.021484375,
-0.2474365234375,
-0.8388671875,
... |
Why were there additional charges when transferring? | 64transfer_fee_charged | [
-0.435791015625,
0.8896484375,
-0.26171875,
0.03436279296875,
-0.50634765625,
2.072265625,
-1.443359375,
0.138427734375,
2.46875,
-0.1903076171875,
-0.74267578125,
-2.734375,
-0.72705078125,
-0.95556640625,
-0.81005859375,
2.3046875,
-0.058563232421875,
1.6455078125,
-1.381835937... |
How long will it take for my ID to verify? | 68unable_to_verify_identity | [
0.387451171875,
0.372314453125,
-0.1641845703125,
0.74072265625,
-0.8505859375,
-0.5966796875,
-1.5986328125,
0.70849609375,
0.44873046875,
0.37451171875,
-0.67041015625,
-0.02069091796875,
-0.5400390625,
-0.638671875,
-0.031890869140625,
-0.74609375,
-1.427734375,
-0.1531982421875... |
I need to verify my identity | 69verify_my_identity | [
0.288330078125,
-0.76220703125,
0.2325439453125,
0.65185546875,
-0.81298828125,
-0.64306640625,
-0.231201171875,
1.5185546875,
1.3759765625,
0.98193359375,
-0.2000732421875,
1.0478515625,
0.311767578125,
-0.71484375,
-1.8681640625,
-1.8193359375,
-2.33203125,
-0.456787109375,
0.4... |
Can I use my card for payment all over the world? | 11card_acceptance | [
-1.111328125,
0.72900390625,
0.591796875,
1.4228515625,
0.53955078125,
-1.7890625,
-0.54833984375,
-1.5419921875,
-1.263671875,
-0.07421875,
5.30859375,
0.44091796875,
0.6552734375,
-0.24365234375,
-0.1680908203125,
-0.050567626953125,
1.2177734375,
-0.077392578125,
0.10693359375... |
I want to top my account by using a bank transfer. How would that work? | 65transfer_into_account | [
0.1324462890625,
0.9658203125,
1.8720703125,
0.55615234375,
0.28857421875,
2.25390625,
-1.302734375,
0.9013671875,
0.398681640625,
-0.486328125,
-1.3271484375,
-2.173828125,
-0.68017578125,
0.6552734375,
-0.270751953125,
-1.296875,
-0.13037109375,
0.390869140625,
-1.4013671875,
... |
My salary is in GBP; how can I note this in the app? | 51receiving_money | [
-0.3466796875,
1.5087890625,
1.0244140625,
0.2958984375,
-0.1741943359375,
-1.1376953125,
1.005859375,
-0.50390625,
-0.473388671875,
-0.9599609375,
0.7255859375,
0.0977783203125,
0.36279296875,
-0.08880615234375,
0.52978515625,
-0.7734375,
0.02294921875,
-0.51904296875,
0.2008056... |
Where do I find the top-up verification code? | 71verify_top_up | [
-0.32421875,
-1.04296875,
1.42578125,
-0.4306640625,
-0.412109375,
-0.42041015625,
1.0302734375,
-0.20458984375,
-0.80419921875,
0.2464599609375,
0.4150390625,
0.4248046875,
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-0.416259765625,
0.287109375,
-1.5390625,
-0.68701171875,
1.0185546875,
-0.436767578125,
... |
where is theft-top option? | 5automatic_top_up | [
-0.63818359375,
0.6103515625,
0.043975830078125,
1.9013671875,
7.2734375,
-1.0830078125,
-0.70263671875,
-1.6552734375,
-0.239990234375,
-0.71240234375,
1.5869140625,
-1.458984375,
0.5966796875,
-0.3740234375,
-0.0166168212890625,
1.453125,
0.1397705078125,
1.033203125,
-0.076599... |
Will I always be charged a fee for using my card? | 16card_payment_fee_charged | [
0.56884765625,
0.357666015625,
-1.6923828125,
-0.7138671875,
0.38330078125,
-0.287353515625,
0.376220703125,
-2.703125,
0.29345703125,
-1.15625,
2.32421875,
-1.662109375,
-0.91943359375,
0.1605224609375,
0.984375,
8.46875,
1.6884765625,
1.3583984375,
-0.316650390625,
2.88671875... |
Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you? | 42lost_or_stolen_card | [
-0.89501953125,
-0.53076171875,
-0.84765625,
-0.955078125,
-1.849609375,
-1.009765625,
-0.8203125,
0.82177734375,
-0.69873046875,
-0.21875,
0.55322265625,
2.23828125,
-0.6455078125,
2.322265625,
1.6171875,
-0.477783203125,
-0.24365234375,
-0.134521484375,
2.06640625,
0.36425781... |
They charged me for paying with my card. | 16card_payment_fee_charged | [
0.431396484375,
0.16796875,
-1.802734375,
-1.013671875,
-0.1849365234375,
-0.0802001953125,
0.7470703125,
-2.62890625,
0.427490234375,
-1.0908203125,
1.91015625,
-1.6259765625,
-1.1591796875,
-0.2135009765625,
0.71142578125,
8.5625,
1.8427734375,
1.7568359375,
-0.3271484375,
2.... |
May I use my account now, even though the identity verification has not gone through yet? | 74why_verify_identity | [
0.84228515625,
0.396484375,
0.60107421875,
0.07855224609375,
-0.7578125,
-1.041015625,
-0.83984375,
1.74609375,
0.327880859375,
2.68359375,
-0.58349609375,
2.7421875,
1.9091796875,
-0.092529296875,
-0.6796875,
-3.193359375,
-1.1904296875,
-1.17578125,
0.124755859375,
-1.4960937... |
Where do I verify my identity? | 69verify_my_identity | [
-0.256591796875,
-1.2060546875,
0.1513671875,
1.0869140625,
-0.76904296875,
-0.41259765625,
0.28515625,
0.84814453125,
1.23828125,
0.2071533203125,
0.642578125,
0.42138671875,
-0.455078125,
-1.06640625,
-2.455078125,
-1.0517578125,
-2.353515625,
-0.142578125,
0.83740234375,
-1.... |
The ATM won't give me my card back. | 19card_swallowed | [
-0.1285400390625,
-1.927734375,
0.23779296875,
2.16796875,
-0.25537109375,
-0.52880859375,
0.443603515625,
0.479736328125,
0.1258544921875,
-1.2275390625,
1.1865234375,
0.509765625,
-0.6669921875,
0.393310546875,
-0.341552734375,
-1.18359375,
-2.197265625,
-1.892578125,
7.1210937... |
It appears that I am being double charged for some items that I have purchased this past week. Please review and correct. | 63transaction_charged_twice | [
0.609375,
1.857421875,
-0.161865234375,
-0.66796875,
0.052947998046875,
-0.15625,
-3.75,
-0.6943359375,
1.56640625,
2.49609375,
-1.142578125,
-0.677734375,
0.8291015625,
-0.04547119140625,
-0.2030029296875,
0.69921875,
1.9833984375,
2.1796875,
-2.21484375,
1.6669921875,
0.556... |
What are the cards and currencies that are supported? | 54supported_cards_and_currencies | [
-0.26806640625,
0.90185546875,
1.2666015625,
0.8095703125,
0.83056640625,
-0.026275634765625,
-0.78564453125,
-1.794921875,
-1.4130859375,
1.0068359375,
1.5390625,
0.671875,
1.314453125,
0.28662109375,
-0.58349609375,
-0.78515625,
1.14453125,
-0.296630859375,
-0.8603515625,
-2.... |
places i can use the card | 11card_acceptance | [
-0.271728515625,
-0.07318115234375,
-0.1973876953125,
2.0703125,
0.9541015625,
-1.263671875,
-0.91259765625,
-1.4052734375,
-1.1455078125,
-0.330810546875,
7.07421875,
0.62255859375,
0.36669921875,
0.40966796875,
0.83251953125,
1.33203125,
-0.07537841796875,
-0.0419921875,
1.3369... |
Can this app help me exchange currencies? | 34exchange_via_app | [
-0.294921875,
0.17041015625,
2.216796875,
-0.351318359375,
-0.4404296875,
-0.5048828125,
-1.3271484375,
0.958984375,
0.93310546875,
1.3857421875,
-0.318603515625,
-0.040496826171875,
1.005859375,
-0.798828125,
0.1572265625,
-1.6474609375,
0.1402587890625,
0.548828125,
-0.50732421... |
I was getting cash and can't get my card back. | 19card_swallowed | [
-0.82470703125,
-2.568359375,
-0.17041015625,
1.4208984375,
-0.57275390625,
-0.595703125,
1.359375,
0.423583984375,
-0.1370849609375,
-1.306640625,
0.7548828125,
1.2236328125,
-1.0283203125,
0.416259765625,
-0.55517578125,
-1.12890625,
-1.69140625,
-1.439453125,
6.6640625,
-0.2... |
I believe I left my smartphone at the hotel I was staying at. | 43lost_or_stolen_phone | [
0.07415771484375,
0.0662841796875,
1.44140625,
-0.53271484375,
0.3291015625,
-0.52490234375,
0.439453125,
1.0302734375,
-0.1019287109375,
-1.4189453125,
-1.056640625,
0.94677734375,
-0.367431640625,
1.89453125,
0.45068359375,
-1.00390625,
-0.451171875,
-2.44140625,
0.7021484375,
... |
Do I need to verify my identity to use my account? | 74why_verify_identity | [
0.390380859375,
-0.0960693359375,
0.6630859375,
0.426513671875,
-0.90478515625,
-1.0263671875,
-0.38134765625,
1.533203125,
0.57275390625,
1.7587890625,
-0.048858642578125,
1.8662109375,
1.0908203125,
-0.393798828125,
-1.39453125,
-2.59765625,
-1.5126953125,
-0.837890625,
0.41723... |
I tried to top up using my card, but now the money just disappeared! | 62topping_up_by_card | [
0.87548828125,
0.416748046875,
2.025390625,
0.74365234375,
1.2177734375,
-0.3427734375,
0.2078857421875,
-1.255859375,
-2.1171875,
-1.111328125,
0.34375,
-0.148193359375,
-0.62646484375,
2.20703125,
1.560546875,
-0.1224365234375,
0.798828125,
-1.513671875,
0.9599609375,
-0.4020... |
I am still waiting for a money transfer to show | 49pending_transfer | [
0.192626953125,
-0.471923828125,
-0.0745849609375,
0.223876953125,
-0.43017578125,
3.955078125,
0.7685546875,
-0.0518798828125,
1.1171875,
0.1005859375,
-0.9765625,
-0.59033203125,
0.99951171875,
-1.5302734375,
-1.486328125,
-0.640625,
-1.21875,
-1.400390625,
-0.58251953125,
-0... |
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